Series Title: The Missing Manual: Essential Skills for Every Supervisor
Series Overview
Many supervisors — whether they were promoted last month or have been leading a team for ten years — were never actually taught how to supervise. They learned by watching, by trial and error, or by surviving. This series closes that gap. It's built for anyone in a supervisory role who wants (or needs) the foundational skills that often get skipped in the rush to fill a leadership seat: giving feedback that lands, managing people and expectations, navigating the shift from peer to leader, and making people feel like they matter.
This isn't a "new manager onboarding" program — it's for supervisors at any stage who want to close gaps, sharpen instincts they've been relying on without a framework, or simply get the training they should have received when they first stepped into the role.
Registration and Program Details
All sessions will be delivered virtually to maximize participation. Registrants will receive an Outlook meeting request with the link to join in advance of the session.
Registration is now open! Register today at https://forms.cloud.microsoft/r/5T9sDSzxYN
Session Title: "Say It So It Sticks: Feedback That Builds, Not Breaks"
Friday, October 16 | 10 a.m.
Topic 1: Providing Feedback
New and seasoned supervisors alike often either avoid feedback altogether or deliver it in ways that damage trust. This session teaches participants how to give feedback — both corrective and positive — in a way that is clear, timely, and actionable. Participants will learn simple frameworks for structuring feedback conversations, how to separate observation from judgment, how to adjust their approach for different personalities, and how to create a feedback culture where team members expect and welcome input rather than dread it.
Session Title: "Herding Cats and Setting the Bar: Managing People & Expectations"
November 6 | 10 a.m.
Topic 2: Managing People & Expectations
Leading a team means constantly balancing what needs to get done with what people are capable of, willing to do, and expect from their leader. This session covers how to set clear, realistic expectations from the start, how to communicate priorities without micromanaging, how to handle competing demands from team members and upper management, and how to manage the emotional labor of being pulled in multiple directions. Participants leave with practical tools for aligning their team around shared goals.
Session Title: "Same Desk, New Hat: Leading the Team You Used to Be Part Of"
November 20 | 10 a.m.
Topic 3: Colleague Who Becomes a Supervisor
Few transitions are trickier than becoming the supervisor of people who were recently your peers. This session addresses the identity shift and relationship renegotiation that comes with an internal promotion — including how to reset boundaries with former teammates, how to handle resentment or awkwardness, how to earn authority rather than assume it, and how to stay authentic while stepping into a new level of responsibility. For seasoned supervisors, this session also surfaces lingering dynamics from a promotion that happened years ago but was never fully resolved.
Session Title: "Showing Your Team They Matter: Celebrating and Acknowledging Great Work"
December 4 | 10 a.m.Topic 4: Celebrating and Acknowledging Your Team
People don't just want to be recognized for what they do — they want to know they matter. This session explores the psychology of "mattering" in the workplace and gives supervisors at any level practical, low-cost ways to celebrate wins, acknowledge effort, and make each team member feel genuinely valued. Participants will learn the difference between generic praise and meaningful recognition, and how consistent acknowledgment builds engagement, loyalty, and trust over time.
