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Frequently Asked Questions

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Students

How do I get access to CougarNet?

Please visit the CougarNet homepage. If you are a former student, please choose the option that says “Enter Cougarnet with your University ID (begins with 800).” Current students may sign in with either their University ID number or their active e-id. If you no longer have your sign-in information, you may request that it be sent to you from the Service Center by calling 618-650-2080 or by emailing servicecenter@siue.edu.

Why can’t I register for this class?

If you are unable to register for a course, please check the enrollment status on the course on CougarNet to make sure there are still open seats available and the class is not full. If the class is full, you may waitlist yourself for the course if there is a waitlist available. Permission to register for a closed class must come from the instructor of the course and their college dean. If the class is open but you are still unable to register, you may have a registration error that will require you to take further action. Please check the “status” section of the summary panel on your registration screen to view registration errors. If you have questions about a specific registration error please call the Service Center at 618-650-2080.

Can you explain my bill to me? Why was I dropped for non-payment?

Students must make at least the minimum required payment by the first payment due date of fall and spring terms to avoid the cancellation of their courses. To avoid cancellation of courses, please allow enough time for meeting the designated payment deadline. For questions regarding payment due dates please contact the Bursar’s Office at 618-650-3123.

What is the deadline to drop a class?

Students have the first two weeks of full-term courses to drop and receive a 100% credit of tuition and fees and no entry on their transcript. After the first two weeks, students have until week 10 of full-term courses to drop a course and receive a non-penalizing grade of “W” on their transcript. Drops after the first two weeks do not result in any reduction in tuition and fee charges. Deadlines may differ for short-term and summer courses. Please consult the calendar on the Registrar’s website for short-term course deadlines or contact the Service Center at 618-650-2080.

When will my class show up in Blackboard?

If registered for classes prior to the start of term, your classes should display on Blackboard as of the first day of class. When registering for a course after the start of term, your class should show up on Blackboard almost immediately. If your class is not showing in Blackboard after 24 hours, please verify with your course instructor that Blackboard will be used for the course.

How can I get a copy of my transcript?

Unofficial transcripts may be accessed through CougarNet by selecting student, student records, academic transcript. You may also order a copy of your official transcript through CougarNet by selecting student, student records, order official transcript. Additionally, requests for official transcripts may be mailed or faxed.

Is there a charge for my official transcript?

Yes, a transcript order is $7.95 each. Expedited orders require an additional FedEx fee.

How can I use my veteran’s benefits to attend SIUE?

For GI Bill educational benefits, complete the veterans benefits information form (green sheet) with your registered classes and submit along with your Certificate of Eligibility to the Office of the Registrar, Rendleman Hall, Room 1207. You may also email this form to Bobbi Wojcik at bwojcik@siue.edu or fax to 618-650-3332. This form is available in the Office of the Registrar and the Office of Military and Veteran Services. This form will need to be submitted for each term you wish to utilize your benefits.

For state programs such as MIA/POW scholarship, Illinois Veterans Grant and the Illinois National Guard Grant you should contact the Office of Student Financial Aid.

My advisor told me I could substitute a class for one of my requirements, but it’s not showing up on the evaluation. Why?

Degree requirements are not officially adjusted until the advisor has notified the Office of the Registrar of an approved substitution or waiver. For undergraduate students this is done via a student petition form; for graduate students it is through the graduate student request (GSRF) form. You should follow up with your advisor to ensure that a petition has been submitted.

I have been away from SIUE for several years. I’d like to finish my degree. What do I need to do?

If you have been away from SIUE for three or more terms, you will need to submit an application for re-admission. Undergraduate students may follow the degree requirements in place at the time of their initial matriculation provided the catalog is not more than seven years old. You should meet your advisor to determine how older coursework may apply to current degree requirements. Graduate students have six years to complete a certificate, master’s or specialist degree and eight years to complete a doctoral degree.

I missed the deadline to apply for graduation, but I have a job offer pending degree completion. Can I still graduate?

You may contact the Graduation office to determine whether an exception is possible. In some cases, we may be able to process your degree request. If this is not possible, we may be able to offer a letter confirming that degree requirements have been satisfied and the degree will be posted at the conclusion of the next term.

How can I get another copy of my diploma?

You should submit a request for a replacement diploma form. Note the current fee for a copy of a diploma is $13.

When will I get the results of my transfer credit evaluation?

Transfer evaluations are generally completed within seven business days following receipt of your official transcript. You may review the results of your transfer evaluation through CougarNet. Graduate students must request a transfer credit evaluation via the graduate student request form.

I am getting a hold message when I try to review my transcript on CougarNet. What does it mean?

The most common hold that would prevent access to student records is an outstanding past due balance. You are not eligible to receive copies of your transcript if you have a past due balance. If you need to review your transcript, you may do so in person.

If you have any other holds on your account, you may see them through CougarNet by selecting student, student records, view holds. If you are unsure of the nature of the active hold, you may contact the associated office. Contact information is available from the view holds screen when you select help in the upper right corner of your browser window.

I was suspended. How can I return to SIUE?

If this is your first suspension, you may return to SIUE after one semester away. You will need to meet with your academic advisor to authorize your registration. If you have been away for three or more terms, you will need to submit an application for readmission.

If you have been suspended twice, you will need to submit an academic suspension reinstatement appeal for consideration. More information may be found here.

If you have been suspended three times, you are not eligible to return.

Graduate students dismissed from a graduate program must appeal to the dean of the Graduate School for permission to apply to the same program or a different graduate program.

When will I be able to see my grades on CougarNet?

Grades are usually available by the first Wednesday following finals week in fall and spring or the first Wednesday following the end of summer term.

I am waitlisted for a class and it looks like seats are available. How can I get enrolled?

The Service Center will enroll students from the waitlist when seats become available. Students are added to open seats in the order they entered the waitlist. You should ensure you have no active holds on your account that would prevent enrollment. You will receive an email if we are able to enroll you from the waitlist. It is also a good idea to check your schedule on CougarNet before the term begins to ensure you didn’t miss notification of any changes.

The class I need to graduate this semester is closed. How can I still graduate?

You may contact the instructor of the class to explore possible options for adding. You may be instructed to show up this first day to see whether a space becomes available. Another option is to check with your advisor to determine whether any courses are available that may be appropriately substituted. This would require authorization from your major department, but your advisor may be able to assist with that communication if appropriate.

When will my degree be awarded? When can I order an official transcript with my degree recorded?

Degree review and awarding begins after the conclusion of the full term. No degree will be awarded any earlier than the Wednesday after finals week for the full fall, spring and summer terms regardless of when requirements have been completed during the term.

What are the “E” and “I” symbols on my transcript?

Courses that are taken more than once are reviewed to determine if the class can be taken again for additional credit or if the class is a repeat attempt. The “R” column on the transcript is a repeat indicator. A code of “E” means that the course has been excluded from the hours and GPA. A code of “I” means that the course has been included in the hours and GPA.

Faculty

When are grades due?

Grades are generally due on Monday at noon following the conclusion of the term or part of term. Winter session is an exception. Grades for winter session classes are due two weeks following the conclusion of winter session.

One of my students stopped attending my class late in the semester. What are my grading options?

When a student stops attending/participating in your class without withdrawing, you must first determine whether the student completed the requirements of the class in order to receive a final grade. If the student has completed, the grade may be calculated based on the requirements of your class. If the student did not complete the class, but rather abandoned the class, you must assign either a grade of WR or UW. Note that the grade of UW will calculate as a failing grade and the WR will not impact the student’s GPA calculation.

How can I drop a student who never showed up for my class?

You should send an email to servicecenter@siue.edu during the first two weeks (or equivalent for shorter classes) to have the student dropped. If you missed that opportunity and the student remains on your class list during final grade submission, you must assign a grade of NS.

How do I change a grade after it has been submitted?

Once grades have been processed, you will need to make changes using a grade change form. If you need a copy of the form, you may contact the Office of the Registrar.

How do I reserve a general classroom?

SIUE offices and departments can submit classroom reservation requests via email to Academic Scheduling (academicscheduling@siue.edu). In the email, please include the name of the event, the contact person(s), contact information (email and phone number), event capacity, date(s), start and end times, and a preferred location. Student organizations must submit their requests through MUC Event Services. Classrooms are prioritized for course use. Classroom reservations are made based on availability and appropriateness of the classroom space for the event and capacity. Academic Scheduling begins processing classroom reservations the second week of the semester.

Do I need to submit an AB form to change a course?

For a quick reference, Academic Scheduling has a form that indicates whether an AB form is necessary to make a specific change.