Dos and Don’ts
Staff, faculty and family members may notice that their students are struggling or need additional support during their time at SIUE. This informan can help you recognize signs of distress, talk with students about your concerns and help them connect with support resources on campus.
When faced with a student in distress, here are some Do’s and Don’ts:
DO
- Stay safe
- Take your time
- Stay calm
- Use Active Listening
- Ask direct questions
- Refer
DON’T
- Promise confidentiality
- Leave alone if concerned
- Rush the conversation
- Underestimate the value of listening and validating
- Meet in an isolated place
- Involve yourself beyond your limits
Tips When Responding to Students in Distress
Having this conversation can be challenging, however, you likely have a relationship with the student of concern. By holding this direct conversation, you are showing them that you care. By submitting a report, you are demonstrating that you care for their continued well-being.
- Say what you see. Be direct. Let the student know that you’ve noticed a change, and you want to talk.
- Hear them out. Be there to listen and be fully present. As an active listener, be curious and ask appropriate follow-up questions.
- Know your role. Set clear boundaries and connect students to those who can meet their needs. You are the bridge. Remember you are not a confidential resource.
- Connect to help. Determine whether the student needs immediate support and refer them to the appropriate resources.
