Who to Contact
For questions about accepting credit cards, your existing terminal, or problems you are experiencing with your terminal:
Dawn Sparks (dsparks@siue.edu) 618-650-5273
For questions about your monthly bill:
Dawn Sparks (dsparks@siue.edu) 618-650-5273
For terminal support or questions about processing a transaction:
NCR ePay Customer Support 1-855-226-7337 (If you are experiencing problems processing a transaction and the customer is there, please make sure to tell the support person that it is an emergent issue and needs to have attention immediately)
If you need paper you can order it directly from Office Depot, Amazon, or other sellers. The cost for this is a departmental cost, so feel free to look for the best prices.
PAX S500 Paper size: 2 ¼” x 74 ft. Thermal Paper roll
PAX S920 Paper size: 2 ¼” x 50 ft. Thermal Paper roll
