Install Firefox Extended Support Release (ESR)
Starting with Firefox version 52, released on March 7th, 2017, Firefox will no longer be able to open the Java plugin required to use Banner. After this date, it will only be possible to use Banner through Internet Explorer. However, it is also possible to download a version of Firefox that provides extended version support. This means that we can continue using the versions of Firefox that allow the Java plugin required by Banner to work.
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If you are using Windows, you will first need to confirm if you are running the 32 bit or 64 bit version of Firefox. If you do not download the correct Firefox version for Windows, then the current version of Java installed on your computer may not be compatible with the install.
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With Firefox open, press the options button in the top right corner of Firefox to open the options menu. From the options menu, press the question mark at the bottom of the options pane. This will open the Help Menu.
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At the bottom of the Help Menu, select "About Firefox".
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Next to the Firefox version, you should see whether your current version is 32 bit or 64 bit. If there is no label next to the current version number, then it is most likely 32 bit.
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Firefox ESR can be downloaded from the link provided below. Select the correct version for your Operating System to continue. For Windows, select the same (32 bit vs 64 bit) version that you are already using. Select the correct version from the top row and not the bottom row. This will assure that you download version 52.
Firefox ESR Downloads (English)
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After clicking on one of the download links, you will be asked what to do with the file. Click on the "Save File" button as seen in the screenshot below. Confirm that the version you download shows version 52.
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Once you have saved the Firefox installation file, click on the downloads button in the top right corner of the Firefox browser.
Click on the Download that says Firefox Setup 52.0esr.exe. This will begin the installation.
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When the prompt to begin the installation appears, press the "Next" button to continue.
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For the setup type, select standard and press "Next".
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If you receive a message stating that you need to close Firefox before continuing, do so, and then press Ok. Press the "Next" button.
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Firefox will choose the default directory to install into. Press "Upgrade" if you would like to continue. If you would like to change where this installs, you can go back and choose a Custom install from the setup type.
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Once the install has finished, you will be prompted to Finish the Install and Launch Firefox. Press "Finish" to continue.
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Once you have launched Firefox, we will need to confirm that Firefox has been successfully changed to the ESR version.
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Press the options button in the top right corner of Firefox to open the options menu. From the options menu, press the question mark at the bottom of the options pane. This will open the Help Menu.
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At the bottom of the Help Menu, select "About Firefox".
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Here you are able to verify that Firefox now shows "Firefox ESR". If yours does not say ESR, there may have been an issue with the install. Please contact the Help Desk at (618)650-5500 for assistance with installing Firefox ESR.
