Frequently Asked Questions
Please Note: Click on each question to view the response.
When do I need to complete a System Account Request Form (SARF)?
- You are requesting access to Banner for the first time.
- You have access but need to add responsibilities. (i.e.; Access to Student and need to add HR Payroll.)
I forgot my password, cannot log in, or my account is locked.
- Forgotten password - same as e-ID password. If cannot remember, navigate to the e-ID maintenance page and follow online instructions to change password.
- Cannot log in (if not forgotten password or account locked) - Call ITS Help Desk at x5500 or e-mail help@siue.edu.
- My account is locked - Send an E-mail to help@siue.edu include name, e-ID and note that the account is locked. Your account will be unlocked and you will be notified by e-mail as soon as possible.
- How do I change my password in Banner (INBanner)?
- Passwords are not changed in Banner. Banner password is maintained with the e-ID. When the e-ID password is changed, your Banner password is changed. Navigate to the e-ID maintenance page and follow online instructions to change password.
- I need additional help navigating the forms I use.
- Call ITS Helpdesk x5500 or e-mail help@siue.edu and they will refer you to the appropriate individual.
I have questions, but don't know who to call.
- Call ITS Helpdesk x5500 or e-mail help@siue.edu and they will refer you to the appropriate individual.
- What is the difference between Banner (INBanner) and Self Service Banner (CougarNet).
- Banner (INBanner) allows user access to information using Banner Forms based upon your responsibilities. You will use your e-id and password to access.
- Self Service Banner (CougarNet), based on classification, allows students, faculty, and staff to access their personal information; e.g.: faculty can see their class list, students can schedule their classes, employees can view pay stubs, etc.
- You must know either your University ID (8xxxxxxxx number) and PIN or your e-ID and password to access.
- What is covered in the Banner General Quick Reference Banner General Quick Reference?
- How to log on
- How to create My Banner (personalize your menu)
- How to do a name search
- Instructions for extracting data from Banner into Excel (for Student and HR)
- How do I access reports in E-Print?
- Follow these instructions Instructions on How to Access Reports in e~Print
- Cannot log in (if not forgotten password or account locked) - Call ITS Help Desk at x5500 or e-mail help@siue.edu.
- What are some important numbers and websites I may need to call or go to?
- ITS Help Desk: 650-5500
- Human Resources: 650-2190
- Student Service Center: 650-2080
- Registrar's Office: 650-3770
- ITS e-ID Maintenance: http://www.siue.edu/eid
- ITS Training: http://www.siue.edu/its/fac_staff/training
- Where should I go for information on Department Time Entry and Approval proxies?
- Look up DDU and Payroll forms, navigate to Payroll's web site . If further assistance is needed, call HR Payroll, x2190.
- Where should I go for information on reporting leave?
- Navigate to Benefit's web site . If further assistance is needed, call HR Benefits, ext. 2190.
- What should I do if I do not have the access to all the Human Resources forms I need in Banner?
- The fiscal officer (or supervisor) should e-mail Tony Martin and include a list of the requested forms and details of employee job responsibilities for the requested forms.
- What is covered in the Banner Student Information Quick Reference?
- How to look up general student information.
- How to view test scores and high school information, prior colleges, transfer course information.
- Retrieve the registration PIN.
- How to process an override, register a student, view student's schedule. 5) How to for the most used Student forms.
- Where can I find information about Degree Evaluation (CAPP)?
- What should I do if I do not have access to all the student forms I need in Banner?
- The supervisor should e-mail Chris Leopold and provide a list of the requested forms and a description of job responsibilities for the requested forms.
- How do I know if my browser is compatible with Banner?
- Check the Compatibility Matrix.
