Parking Services

Motorist Assistance 

Dead Battery*

Parking Service Agent and University Police vehicles are equipped with battery boosters to assist you with a dead battery. Also, University Police will offer to call a tow truck, if needed, at your expense. 

 Escort 

If you feel unsafe walking between the main campus and your vehicle or apartment, contact University Police to request an escort. An officer will either provide a ride or accompany you to your destination. 

Flat Tire* 

Parking Service Agent and University Police vehicles are equipped with air compressors and lug nut wrenches to assist you with a flat tire. Also, University Police will offer to call a tow truck, if needed, at your expense.

Fuel

University Police will offer to call a tow truck at your expense if you need fuel. They will also, upon request, place a phone call to a friend or relative who may be able to provide assistance.  

Lockouts* 

University Police will attempt to unlock your vehicle. If an officer cannot gain access, University Police will offer to call a locksmith at your expense. 

De-icing* 

Parking Service Agent and University Police vehicles are equipped with de-icer during the winter months to assist you with frozen doors and locks. 

How to Request Services 

Individuals in need of any of these types of assistance may contact University Police at 650-3324 or by pushing the "Info” button on the emergency phones located throughout the parking lots on the Edwardsville campus. All of these services are provided 24 hours a day, 7 days a week. Lockout assistance and escort services are dependent upon the availability of an officer, however.  

*Note: For services indicated by an asterisk (*), you will be expected to sign a waiver absolving the University of liability should your vehicle be accidentally damaged.

Click on the appropriate campus link to download a PDF file for Motorist Assistance offered at the campus site.

• Alton [pdf]
• East St. Louis [pdf]
• Edwardsville [pdf]